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Ancira Volkswagen of San Antonio

They created a hostile work environment and fired my fiancé with false information. We do have that man on recording admitting to this btw. Don’t apply to work here. ESP if Jason is still present at this workplace. You will not find happiness here nor will you thrive and move up.

Chris Brown is one of the best salesman I’ve come across at any car dealership!!! He’s very knowledgeable about the vehicles, even the used non-VW, ones we looked at, and bought. He is also very patient, we had three kids with us the whole time. And lastly, he is very personable. We enjoyed the shopping experience because of him! Thank you Chris!

Very unhappy with this dealership. Today (2/5/21) I went there with intent to purchase a 2021 VW Jetta S with manual transmission. The listed price on the website was 17,515. We had a nice salesperson (Stephanie) who showed us the car and took us for a test drive. She was very knowledgeable. I was ready to make the deal and asked for the "out the door" price. When going over the paperwork, I noticed there was an additional charge of over $3000 for "dealer accessories". They said these are added to all of their vehicles. It included things like $400 for key replacement, $1500 for some kind of protective coating they put on the car, nitrogen in the tires, and VIN etching on the windows. I did not want any of the items on that list and certainly didn't want to pay for them. Of course Stephanie's manager had to come over and explain to us why these were necessary and couldn't be removed. Needless to say I left and will not be back. This is an obvious "bait and switch" policy that the dealership has. Another manager subsequently texted me and offered to take most of the accessories off the price but I declined and purchased the same car from North park without all the accessories. He said in his text that the website ad mentioned the additional cost of accessories but I searched again and cannot find this anywhere. It's hard to believe that people can be so ignorant and/or gullible to fall for this type of dishonest business practice.

Overall the worst experience of purchasing anything in my life. They promised me one vehicle and delivered a whole different vehicle to my PREVIOUS RESIDENCE. I had to track down a set of keys they mailed and they didn’t even have tracking on it nor required a signature. Their lack of communication is beyond unreal. Anthony Staten and Javier Romero did not come through with anything they promised.

Vic. Nice guy. Or I thought. This was my second car from them. Negotiations went smoothly. They told me the price of my trade in and their car price. I don’t like wasting time so I gave them everything they asked for and took their offer on my trade-in. My credit is xxxx good. The finance guy proceeded to upsell me on several products. One was gap insurance which I already have. I kept telling him no and he kept insisting. Anyways I walked out of there and called him a condescending ‘pr1ck’ when he kept insisting I had to buy. Oh well. Horrible customer service and horrible results, especially for a repeat customer. Call me. I’ll fill you in. More details. Just buyer beware and take your time. These guys are the epitome of “xxxxxxxx car salesmen”.

This is Michael and Panida, we purchased. Tiguan SE 2018 in October 17, 2018. Tony Staten was our Sale Tepresentative and help us this second car we have purchased from this Ancira VW 6125 Bandera Rd San Antonio Tc 78238. The first was VW Golf Diesel 2013. We love it but then VW Emissions problems came through we had sold the car back to VW. Tony Staten was a very nice and kind person help us with respectful. But WHY now things has changed to disappointment with disrespect of integrity way of business. Tony offered us Tiguan SE 2018 with ON SALE price of $23,000. Then Michael Young processed all the financial paper worked after done for us to sign the price of the car was changed to the price of $28,000 of course of all tax, title, interest and all fee will plus up extra much more. I said why Michael Young didn’t tell Tony Staten to inform us first before completed all financial after told us to take the car home. (We both were about to leave the country for long vacation to NZ and that was a long way) Michael said due to our credit were poor so this is the price. We did put $13,000 for down payment. Please think and feel with good principles and integrity if we were so poor or sparkling credit what it have to do with the price of the car were/WERE ON SALE It should be go by what we have to pay extra interest rate BUT WHY Michael Young intensional go up on the price of the car. Very well I’m sure Michael Young can answer all these to someone anyway one day when it come to the truth. I’m regret that I have trust this Ancira VW this time and operation not honesty this way. It’s very sad that we have to accepting this kind of treatment.

I bought a base model Jetta S at the end of April. I was pointed to a sales associate promptly. Tony said he was pretty and he would only be able to help us for a few moments because he was busy. I explained I wanted to buy a car now and he had a little more motivation. As I was struggling to see if I qualified for a $500 off discount through my company, Tony said my company wasn't on the list for a discount, and I replied "how do you know"? He said his manager said so. I asked how does he know? He didn't have a response. He wouldn't help me search the website to check, but was aware it existed. I finally checked myself using my phone. The next big issue was the financing department. There are only two people to assist with financing and was lied to repeatedly about the time it would take to talk with someone. About 3hrs later, Mike in the financing department talked with us about extended warranties. I was coerced into purchasing an extended warranty, which i wanted to cancel at the last moment, but he wouldn't do it because he said it was "already processed". This is before I signed the contract. He also told me this was a VW extended warranty, but i found out it was through a 3rd party company. I am still fighting to get my money after I had to call the company and cancel the warranty myself. It took 3 emails over two weeks and multiple phone calls to get a response from Mike. After 1 month of waiting, I am told it will take an additional 6-8 weeks. He referred me to talk to the accounting people, which have not returned my calls. Needless to say, i will never purchase a vehicle from this company again. I am tempted to file a formal complaint with the BBB because they still owe me $2500 for a warranty i canceled over a month ago. On the plus side, I am satisfied with the price I paid for the car.

You are in great hands with Saleman Joe Mejia. This is my third buy from him because he cares about detail and customer service. His knowledge about every make of the car is astonishing. Thank you Joe!!

Tony Staten and Javier Romero were absolutely amazing! As a first time buyer I went in on the defense and Tony helped me in every way possible! I was very appreciative that he was not "pushy" and was knowledgeable about the vehicles. He reassured he would take care of me and did just that...I highly recommend Mr. Staten if you are looking to purchase a new vehicle. This was a pleasant experience for me and I'm sure it will be for you as well.

TLDR: Never buy a car from Ancira Volkswagen. I was referred to Ancira by a friend - he's now embarrassed to have made the recommendation and I now know which dealership in San Antonio never to do business with. I requested information online about a vehicle I saw on Ancira's website and was referred to the "internet sales" team. The experience started out really pleasant. Internet Sales Manager, Emily, was responsive and friendly. I told her I lived several hours away and that if we could come to a verbal agreement, I'd happily drive the distance and purchase the car. She advised me to submit a credit application that same morning, which I did. She then referred me to one of her "top salespeople", Julian, and all seemed on track. From there, however, the process fell off the rails. For the next three days, there must have been an internal struggle among the managers as to what to do with me. Their tactic, like all old-school car dealers is to bring you in, get you emotionally attached, and then pressure you to buy. I was outside-the-box in that they actually had to process an "internet sale" (why have an internet sales department if you can't process an internet sale?!), so clearly they weren't sure how to handle my situation. And in their defense, I'm sure they were worried I'd "shop" their price, but if they're so confident with their prices this shouldn't be a worry! So for three days they held on to my social security number and all my personal financial information, all without telling me anything. They kept asking the same questions over and over, making excuses about "being really busy" or needing to "hear back from their manager", all without simply quoting me a lease payment - something online dealers like Carvana do in 60 seconds. Eventually, I'd had enough - after three days you can't give me a simple answer? So I emailed Julian, copied the internet sales team, and respectively requested a conclusion to the matter asap. And what did they do? After another "I need to talk to my sales manager" excuse, they came back with a low-ball offer on my trade ($3,000 less than the car valuation tool on their very own website) with the caveat that if I came in for a visit they would "likely" offer me what I was asking for my trade. And guess what their response was when I asked how much my lease payment would be without the trade? "My sales manager doesn't think a lease would be a good idea in this case". Haha... what a joke. After wasting, now four days, of my time and turning over all of my financial information without even the courtesy of giving me a good faith quote, I now know to never buy a car at Ancira Volkswagen. Note: Cross-posted to Cars.com, Yelp.com, and DealerRater.com.

I bought a 2017 Jetta and the process was so easy I thought I could only afford a 2016 Jetta but got a brand new Jetta instead and I love it!! Then I went to finance and thought I was going to end up spending more than I budgeted but ended up having my car payment than I thought! So shout out to Mike Rosas!! Thanks for making my dreams come true😊

We were uncertain on what we wanted, if we even wanted a Volkswagen, with in a few minutes our salesman Robert Weigel, made us feel more comfortable, no pressure,very patient very attentive to our needs in what we were looking for, this kind of service made purchasing a new car a much better experience, Thank you Ancira Volkswagen for having great sales representatives Robert Weigel.... Thank you for all your help two very satisfied customers !

I bought a new Golf from Marc, finally giving up on my 1997 Golf. He was very understanding and patient. He kindly walked me through the new "gadgets" on the new car...told me I could reach out to him with questions. As painful as a car payment is (none for 20 years), I am totally loving my brand new Golf. Thanks so much. Susan

I live 150 miles away from this dealership and it was Absolutely worth the 3 hour drive. Marc Petersen reached out to me after I'd made some online inquiries looking for a specific Beetle. He treated me like a VIP from the very first phone call. He was very well prepared to answer every question I had and, when I told him the distance I'd have to travel, he immediately adjusted his schedule to accommodate me; that said volumes about his dedication and professionalism, and I knew immediately that my time would not be wasted. Marc greeted me the moment I walked in the door and already had my dream car prepped for showing. I was extremely impressed with how knowledgeable he was on the Beetle, he even taught me some tricks that was nowhere to be found on the how-to guides online! Marc understood my needs and priorities and got me an amazing deal, better than I'd hoped for! Less than 4 hours later, with all paperwork complete, I walked out the door with the keys to that Beetle in my hand, along with a sense of solid satisfaction that I would not have gotten better service anywhere else. Marc, and the Ancira Voikswagen Dealership family were, hands down, the most efficient team of consummate professionals I've ever dealt with at a dealership. Thank you for treating me like a VIP.

My wife and I went to Ancira Volkswagen on Bandera for the issue we had with the new vehicle we bought couple of weeks ago and also wanted to see a another vehicle. They were not opened so we were walking and looking around the lot. As we were walking, the individual drove past us in a black RAM truck and he almost hit my wife in the lot. He missed it by few inches, and he did not even stop and park his truck. When I confronted with an excited voice, he said he was driving at 5MPH (but he drove past us at about 20-25mph) and he said to tone it down or leave the lot and kept walking. I said that I will report to manager. He replied I am the manager and I believe his name is Alvin. He was disrespectful and he wasn't sorry for what he did. He didn't care because he is a manager. I do not respect this behavior. I will not recommend this dealership only due to this Manger's behavior. I have given one star only reason of the manger's behavior. All other fellows are great and very helpful. I also postpone of buying another vehicle due to his behavior. I might take my business somewhere else. I'll also report this to VW.

I went to Ancira Volkswagen on Bandera to see a vehicle I was interested in. I spoke with a very nice sales person who I think had nothing to do with what happened. I stopped in on Sunday to see a vehicle which I liked, told them I wanted the vehicle, but had a trade in and wouldn't be back until Wednesday or Thursday. They said Okay, we'll wait for you until then. I found out they sold the vehicle that same day. I understand business is business, but if that was the case tell me, I would have left a down payment to hold the vehicle. Don't tell me one thing and do another. That's not good business, Mr. Ancira.

Prompt, knowledgeable and genuinely pleasant are just a few words that describe my car buying experience at Ancira Volkswagon. Many Thanks to the entire team.

When I walked into the dealership nobody seemed to really work with me. The next day I got an email from mr.Lee and he was so helpful. Ended up walking out with a 2015 Jetta at the price I could afford. He was very helpful. I strongly recommend asking for him. He will not waste your time!

This is continued from a previous review. I haven't had a chance to talk to the manager. I took my car in this past Wednesday because the car was shaking a little and I wanted them to check my tires to see if It was time to replace them since it is a 2013, but I purchaded it the end of Dec 2014, which means I've only had the vehicle 3 months. The man at Service, named Leroy assured me that he has been with Honda and Volkswagen for 38 years he would take care of everything. After waiting 4 hours just to check that out, Leroy assured me that I didn't need new tires I was good for another 5-10,000 miles. He said they balanced the 2 front tires and reset it since they put the correct air in the tires. I drove straight home after that. The next morning as soon as I took off to work the light for low tires went on, I immediately called Leroy and assured me there was nothing wrong with the tires, he said the mechanics said everything was fine, and apologized and asked if I could take the car in again and I said no because I got off work at 8pm. By the time lunch came around my tire was really low so I didn't drive it until it was time to go home. I put air in it and the next morning I took the car to Walmart since I work right next door and I had a nail at the very edge of the tire that couldn't be replaced and a crack on the tire. If they removed the tire, it could burst open. I had a lady as well as another gentleman tell me the back tire was really bad and the other 2 tires were pretty worn as well. I had to go and purchase tires at Ssms immediately because my job involves driving. I specifically told Leroy I didn't want to do the tire balance if I needed new tires. Why was I going to pay for a tire balance at Volkswagen and at SAMs. They charged me 30.00 for absolutely nothing and wasting my time. I will never take my vehicle their again. Maybe the dealership is better but being an employee for so many years you think they would know how to check tires properly. Extremely disappointed in the gentleman that helped me. Still want to contact the manager.

They had my car for a week then gave it back to me with the same problems + body damage. Also refused to honor warranty for one item. This place is less than 2 miles from my house which should be convenient but I'll never go there again for fear of what they'll do to my car next time!

From the time I applied online to the time I drove away in my new car, Jay was nothing but helpful. He was patient, kind and very friendly. I would absolutely reccomend this dealership to friends and family. The service is impeccable and the professionalism flawless. I was extremely happy with the way things went and even happier with my new vehicle. They are my new go to guys for new vehicle in the future. Thanks Jay and Ancira!! Antonio and Karen Cavazos

. Buying a car should be as easy as possible and If you go to Ancira VW and See Mr. Weschenfelder < IT WILL HAPPEN.... Such a wonderful car buying experience

After purchasing my car, I took it in to have it looked at as there was some concern with its performance. 24+ days later I'm still without a car and have made two car payments on a car I do not have . Dealing with the service department to try to obtain any updates on my vehicle has also been a task as I've had to be the one to call each and every time to get my own updates rather than anyone calling me. I've been passed from one contact person to another in hopes of getting some answers and have comminicated with all but one. The quality of service, and the quality of this said to be "new" car has been nothing but problems and definitely the worst car buying experience I've ever had! I've made sure to inform everyone I know of this experience as well as the method in which this situation was handled. A month later, repairs are still incomplete and I still do not have the car that I purchased, yet am having to make payments on?! I do not reccomend this dealership to anyone

My husband and I had an unexpectedly GREAT experience buying our vehicle. Our sales person Wes was very patient with us, he was NEVER pushy or over bearing. Did I mention that we were at the dealership on a Sunday, in the pouring rain for about 7 hours??? As we looked at numerous cars, IN THE RAIN...not once did Wes ever lose his smile or patience with us. He answered every question we had. The sales mgr was great. My husband and I had a budget and the sales mgr made it happen for us. He was very positive and professional. Next was on to financing with Bianca. She was terrific. They were no hidden fees and no promises broken with our agreed price. These three people made my husband and I LIFE LONG customers with Ancira. Thank ya'll again so much for such an easy experience buying a vehicle, ya'll have exceeded our expectations! Sincerely, Mandy and Donald

I have purchased 3 vehicles from this dealership. Two new and one used. They are excellent. Professional and honest. Fair on price, great on service a pleasure to do business with. All other dealers should learn from this company.